CANCELLATION & REFUND TERMS.

YOUR TERMS

• Cancel anytime from your account. Cancellation takes effect at the end of your current monthly billing period, and you will not be billed again.
• Monthly charges already paid are not refunded for partial months.
• If we cannot activate service at your address within 30 days of your first payment, you can request a full refund of that payment.
• Refund requests go through support and are returned to your original card.

HOW BILLING WORKS

• Plans are billed monthly to the card you use at checkout.
• Taxes are calculated at checkout and shown before you pay.
• When you cancel, your service stays on until the end of the month you already paid for. After that, billing stops.
• You can change plans from your account. Upgrades and downgrades follow the same monthly billing cycle.

OUR REFUND PROMISE

• If we cannot activate service at your address within 30 days of your first payment, you can request a full refund of that payment.
• Refund requests go through our support team and are returned to your original card.
• Monthly charges already paid are not refunded for partial months, except under the activation promise above.

IMPORTANT

Speeds, pricing, coverage, installation requirements, taxes, and availability may vary by location. Speeds shown are planned targets; service is not live yet.

Submitting a connection request does not start service or authorize charges. We confirm coverage and details with you by email before anything is billed.